Responsible Gaming at ongbd — Play Safe
ongbd is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming tools are free, easy to access, and designed to keep you firmly in control of your play.
At ongbd, responsible gaming is not an afterthought — it is built into the foundation of how we operate. We believe gambling should be an enjoyable leisure activity, and we take seriously our responsibility to ensure it stays that way for every player on our platform. We provide a suite of tools that allow every registered user to set personal limits, take breaks, or exclude themselves from the platform entirely if they choose.
All players are encouraged to treat gambling as entertainment with a pre-set budget, not as a source of income. If at any point gambling stops feeling fun, or starts affecting your finances, relationships, or daily routine, we urge you to use the tools available on ongbd or reach out to our support team right away. There is no shame in asking for help — we are here for you.
ongbd provides the following tools to every registered player at no cost. These can be accessed by contacting our live chat support team or via your account settings where applicable.
A deposit limit allows you to control the maximum amount of money that can be deposited into your ongbd account over a defined time period. Deposit limits are available on a daily, weekly, or monthly basis and can be set or reduced at any time with immediate effect. If you wish to increase an existing deposit limit, a mandatory cooling-off period applies before the increase takes effect — this is intentional, to give you time to reconsider.
Contact the ongbd live chat support team and request a deposit limit. Tell the support agent whether you want a daily, weekly, or monthly limit, and the maximum amount in Bangladeshi Taka that you want to allow. The limit will be applied to your account immediately. To reduce an existing limit, simply contact support and the reduction takes effect right away. To increase a limit, a waiting period applies for your protection.
We strongly encourage all players — particularly those who are new to online gambling — to set a deposit limit from the very first day of using ongbd. Having a firm budget in place makes it far easier to keep gambling as entertainment rather than letting it become a financial concern. Even experienced players benefit from deposit limits as a practical guardrail.
Sometimes the right move is to step away from the platform for a period of time. ongbd offers two distinct tools for this: a time-out feature for short-term breaks, and a self-exclusion tool for longer or permanent separation from the platform.
A time-out is a short-term break from the ongbd platform lasting between 24 hours and 30 days. During a time-out, you will not be able to log in to your account, place bets, or make deposits. Your account remains open and any balance in your account is preserved — you simply cannot access it until the time-out period ends. To activate a time-out, contact our live chat team and they will apply it to your account immediately. You can request a time-out at any time, 24/7.
Self-exclusion is a more serious commitment that prevents access to ongbd for an extended period or permanently. A temporary self-exclusion can be set for any period between 1 month and 5 years. A permanent self-exclusion means your account will be closed indefinitely and cannot be reopened. Once a self-exclusion is in place, ongbd will take all reasonable steps to prevent you from opening a new account or from being contacted with promotional material. To activate self-exclusion, contact our live chat support team. This request will be processed immediately and without any mandatory cooling-off period.
Activating any responsible gaming tool on ongbd is a straightforward process. Follow the steps below to apply a deposit limit, time-out, or self-exclusion to your account.
- 1 Open the ongbd platform and log in to your registered account using your mobile number and password.
- 2 Open the live chat widget and connect with a member of the ongbd support team. Our team is available 24/7.
- 3 Tell the support agent which tool you want to activate — deposit limit, session reminder, time-out, or self-exclusion — and provide the relevant details (amount in ৳ for deposit limits, or the duration for time-out/self-exclusion).
- 4 The support agent will apply the tool to your account immediately and confirm that it is active. You will not need to take any further action.
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling has moved from entertainment into something more concerning. If you recognise several of these signs in your own behaviour, we encourage you to take action right away.
- Gambling with money you cannot afford to lose, or using funds set aside for rent, food, bills, or family expenses.
- Spending more time or money on gambling than you originally intended, and finding it hard to stop once you start.
- Chasing losses — continuing to bet in an attempt to recover money you have already lost.
- Hiding your gambling activity from family, friends, or others close to you, or lying about how much time or money you spend on gambling.
- Feeling anxious, irritable, or restless when you are not gambling, or gambling as a way to relieve stress or escape from problems.
- Borrowing money from others, taking out loans, or selling personal belongings to fund your gambling activity.
If any of the above resonates with your situation, please contact ongbd support right away via live chat or by emailing [email protected]. Our team will connect you with the responsible gaming tools available to you and provide guidance on next steps without any judgement.
ongbd operates a strict 21+ age policy and takes the protection of young people very seriously. All users are required to confirm their age during registration, and ongbd conducts identity verification (KYC) checks to verify that account holders are of legal age. Any account found to be held by a person under the age of 21 will be immediately suspended and all associated funds will be frozen pending investigation.
If you are aware of, or suspect that, a person under the age of 21 is using the ongbd platform — whether using their own account or another person's account — please report this to our support team immediately via live chat or by emailing [email protected]. All reports are treated in strict confidence and acted upon without delay. We will investigate thoroughly and take appropriate action to protect the minor concerned.
Whether you are a new player or an experienced one, keeping the following principles in mind will help ensure your experience on ongbd remains positive and within your personal limits.
- Set a fixed budget before you start playing and commit to not exceeding it regardless of results. Treat this budget as the cost of your entertainment, just like a cinema ticket or a meal out.
- Never chase losses. If you have reached your budget for the session, stop playing. The belief that a winning streak is 'due' after a run of losses is a common fallacy — each bet is independent.
- Take regular breaks during your gaming sessions. Stand up, move around, and give yourself time away from the screen. Long uninterrupted sessions increase the risk of impulsive decisions.
- Do not gamble when you are tired, upset, stressed, or under the influence of alcohol or medication. Your decision-making is impaired in these states and you are more likely to make bets you would not make otherwise.
- Balance your gambling with other leisure activities. Gambling should be one of several ways you relax and have fun, not the primary or only one. Maintaining diverse interests keeps gambling in healthy perspective.
If you are concerned about your gambling or that of someone close to you, please do not hesitate to reach out. The ongbd support team is available around the clock, every day of the week, and will respond to responsible gaming enquiries with the care and discretion they deserve.