ongbd Privacy Policy — Your Data, Protected

The following principles summarise how ongbd approaches the privacy and security of your personal data. The full legal details are contained in the sections below. All users of the ongbd platform should read this policy in full before registering or transacting.

ongbd (accessible at ongbd.org) is committed to protecting the privacy and security of all personal information entrusted to us by the players who use our platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by ongbd. It applies to all users of the platform, including registered account holders and unregistered visitors.

By registering an account with ongbd or by continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this policy, you should discontinue use of the platform and contact us to arrange account closure if applicable.

ongbd collects personal information from you in the course of account registration, verification, use of the platform, and communications with our support team. The categories of information we collect are described below.

ongbd uses the personal information we collect for the purposes set out below. We will not use your personal data for any purpose that is incompatible with the purposes described in this policy without first obtaining your consent.

• ▸To create and manage your registered account, verify your identity, and confirm your eligibility to use the platform in accordance with our Terms & Conditions.
• ▸To process your deposits and withdrawals, and to maintain an accurate record of all financial transactions associated with your account.
• ▸To detect, investigate, and prevent fraudulent activity, money laundering, underage access, and other conduct that is prohibited under our Terms & Conditions or applicable law.
• ▸To provide customer support and respond to your queries, complaints, and requests in a timely and effective manner.
• ▸To comply with our legal and regulatory obligations, including responding to lawful requests from law enforcement agencies or other government authorities.
• ▸To improve the quality, security, and performance of the ongbd platform through analysis of aggregated, anonymised usage data. This analysis does not involve individual profiling and cannot be used to identify you personally.

ongbd processes your personal data on the following legal grounds. We process only the minimum data necessary for each purpose.

• ▸Contractual necessity: processing your registration data, account information, and transaction records is necessary for the performance of the contract between you and ongbd as set out in our Terms & Conditions.
• ▸Legal obligation: processing personal data for identity verification (KYC), anti-money-laundering checks, and responses to lawful authority requests is required by applicable law and we have no discretion to decline such processing.
• ▸Legitimate interests: processing technical and usage data for fraud prevention, platform security, and service improvement is necessary for ongbd's legitimate business interests, provided that these interests are not overridden by your rights and interests.

ongbd does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your personal data with third parties only in the limited circumstances described in this section.

• ▸Payment service providers: when you make a deposit or withdrawal, we share the minimum necessary transaction data with the relevant payment service provider (such as bKash, Nagad, or Rocket) to process the transaction. These providers are bound by their own data protection obligations.
• ▸Game and technology providers: to deliver games and platform features, we work with licensed game studios and technology vendors. These providers may receive aggregated, pseudonymised usage data for the purpose of delivering and improving their services but do not receive individually identifiable player data unless strictly required.
• ▸Regulatory and law enforcement authorities: we may be required by applicable law to disclose certain personal data to government or regulatory bodies, law enforcement agencies, or courts. ongbd will disclose only the minimum data required to satisfy any such lawful obligation.
• ▸Business transfers: in the event that ongbd undergoes a merger, acquisition, or transfer of substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction, subject to equivalent data protection commitments.

ongbd processes payment transactions through third-party mobile financial service providers including bKash, Nagad, Rocket, and Upay. All payment processing is handled directly by these providers using their own secure platforms. ongbd does not store your full mobile financial service account credentials, PIN, or passwords. We receive only the data necessary to confirm that a transaction has been completed, to credit or debit your ongbd account balance accordingly, and to maintain the transaction record required for account management and regulatory compliance.

All transactions on ongbd are conducted in Bangladeshi Taka. Financial records associated with your account — including deposit history, withdrawal history, bonus crediting, and wagering activity — are retained by ongbd for the period required to meet our legal and regulatory obligations, which may extend for a number of years after account closure.

ongbd uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device when you visit a website. They allow the platform to recognise your device, maintain your session, and deliver a consistent experience across visits. The following categories of cookies may be used on ongbd:

• ▸Essential cookies: these are strictly necessary for the platform to function. They enable you to log in, maintain your session, and navigate the platform securely. These cookies cannot be disabled without affecting core platform functionality.
• ▸Analytics cookies: these cookies collect anonymised information about how players use the platform — including which pages are visited most frequently, how long sessions last, and where users encounter errors. This data helps ongbd improve the platform experience. Analytics data is processed in aggregate form and does not identify individual users.
• ▸Security cookies: these cookies help ongbd detect and prevent fraudulent activity, unauthorised access attempts, and bot traffic. They are necessary for maintaining the integrity of the platform and protecting the accounts of all registered players.

Most mobile browsers allow you to control cookies through the browser settings. Please be aware that disabling essential cookies may impair your ability to log in or use certain features of the ongbd platform. ongbd does not use third-party advertising cookies or cross-site tracking cookies.

ongbd retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as required by applicable law. The retention periods applicable to different categories of data are as follows: account and identity data is retained for the duration of your account and for a minimum of five years after account closure; financial transaction records are retained for a minimum of five years from the date of the transaction; technical and usage logs are retained for up to twelve months from collection; support communications are retained for a minimum of two years from the date of the most recent communication.

Where you request deletion of your personal data and ongbd is not required by law to retain it, we will delete or anonymise your data within a reasonable period following receipt of a valid deletion request. Please note that certain data — particularly financial transaction records — cannot be deleted prior to the expiry of the legally mandated minimum retention period, regardless of your request.

ongbd implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the ongbd platform, encrypted storage of sensitive personal data including identity documents and account credentials, strict access controls limiting which staff members can access personal data and under what circumstances, regular security audits and vulnerability assessments of our platform infrastructure, and documented incident response procedures to address any data security breach promptly and effectively.

As a user of the ongbd platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the ongbd support team. We will respond to all valid rights requests within a reasonable period and at no charge.

• ▸Right of access: you may request a copy of the personal data that ongbd holds about you. We will provide this in a clear, readable format within a reasonable period of your request.
• ▸Right to rectification: if any personal data that ongbd holds about you is inaccurate or incomplete, you may request that we correct it. We will update your data promptly following verification of the correction requested.
• ▸Right to erasure: you may request that ongbd delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected. This right is subject to legal retention obligations; we cannot delete financial transaction records prior to the expiry of the mandatory retention period.
• ▸Right to restriction of processing: in certain circumstances you may request that ongbd restrict the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved.
• ▸Right to object: where ongbd processes your personal data on the basis of legitimate interests, you have the right to object to that processing. ongbd will cease processing your data on that basis unless it can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, please contact the ongbd support team at [email protected]. Please include your registered mobile number and a brief description of the right you wish to exercise. ongbd will not charge a fee for responding to a rights request unless the request is manifestly unfounded or excessive.

The ongbd platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If ongbd discovers or is notified that personal data belonging to a person under the age of 21 has been collected — whether through fraudulent registration or otherwise — we will immediately suspend the relevant account, delete all associated personal data to the extent permitted by law, and take appropriate steps to prevent further access. If you are a parent or guardian and believe that a minor in your care has registered with ongbd, please contact us immediately at [email protected] so we can investigate and act without delay.

The ongbd platform does not contain links to external third-party websites. All content and navigation within the platform is internal to ongbd. If you navigate away from the ongbd platform to any other website or app — for example, a payment provider's own interface — please be aware that ongbd's Privacy Policy does not apply to those external services. We encourage you to read the privacy policies of any third-party service you use in connection with your ongbd account.

ongbd may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or platform features. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where practicable, notify registered account holders via the platform or by email to the registered contact address. Your continued use of the ongbd platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how ongbd handles your personal data.

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way ongbd handles your personal data, please contact our support team. We aim to acknowledge all privacy-related queries within 24 hours and to resolve them within 5 business days wherever possible.